Terms of Service
Effective: July 17, 2025
Booking Agreement
By reserving with Kashmir ONGO travels, you agree to these terms governing your stay and website use.
1. Reservations
- All bookings require valid payment details
- Guests must be 18+ to book tours
- Prices are in INR and inclusive of GST
2. Cancellation Policy
- Standard Rate: Free cancellation 72 hours prior
- Non-Refundable Rate: No cancellations permitted
- No-shows incur full stay charges
3. Tour Policies
- Reporting time: 30 minutes before departure
- Late arrivals may result in tour cancellation (no refund)
- Smoking prohibited in all vehicles (₹2000 fine)
- Pets not allowed (service animals exempt with prior notice)
- Tour itinerary subject to change due to weather/conditions
- Proper footwear and attire required for certain activities
4. Liability
Kashmir ONGO travels is not responsible for:
- Lost/stolen valuables (use room safes)
- Transport delays affecting check-in
- Acts of nature (snowstorms, floods)
5. Disputes
Any disputes shall be governed by Indian law and resolved in Judiciary courts.